Privacy Policy
Last Updated: January 1, 2026
This Privacy Policy is formulated to specify Beijing Golden Guard Trading Co., Ltd. (hereinafter referred to as the “Website”, “we”, “us” or the “Company”, registered in (Beijing, China) collects, uses and discloses your personal information in the course of your accessing and using our services, purchasing products via our official website (hereinafter referred to as the “Website”), or conducting other communications with us in relation to the Website (collectively referred to as the “Services”). In this Privacy Policy, “you” or “your” refers to users of the Services, including customers, website visitors and other individuals whose information we collect pursuant to this Policy.
Please read this Privacy Policy carefully in full.
Amendments to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, or for operational, legal, regulatory and other relevant reasons. The revised Policy shall be published on this Website with an updated “Last Updated” date, and we shall take other necessary measures as required by applicable laws and regulations. In the event of material changes, we shall notify you via website announcements, pop-up prompts and other appropriate means.
Collection and Use of Your Personal Information
To provide the Services, we have collected your personal information through various channels in the past 12 months (see details below). The types of information we collect and use are determined by your interaction with us.
Save for the specific purposes set forth below, the collected information may be used to: communicate with you, provide and improve the Services, comply with legal obligations, enforce the applicable Terms of Service, and protect the Services as well as the legitimate rights and interests of us, users and other third parties. We process your personal information based on the lawful bases stipulated in the Personal Information Protection Law of the People’s Republic of China, including: (1) necessity for the performance of a contract; (2) compliance with laws and administrative regulations; (3) protection of public interests or legitimate rights and interests of others; (4) acquisition of your explicit consent, etc.
Types of Personal Information We Collect
The personal information we obtain is determined by your interaction with the Website and the Services. For the purpose of this Policy, “personal information” refers to information that can identify, associate with or describe you, or be otherwise linked to you. The following sets out the categories and specific types of personal information we collect.
Information Collected Directly from You
Information you submit to us directly through the Services may include:
• Contact details: full name, physical address, telephone number and email address
• Order information: full name, billing address, shipping address, payment confirmation details, email address and telephone number
• Website account information: username, password, security questions and other account security-related information
• Customer support information: content you voluntarily provide when communicating with us (e.g., messages sent through the Services)
Certain functions of the Services require the provision of specific personal information. You may opt not to provide such information, but this may render you unable to use or access the relevant functions. Information marked with an asterisk (*) is mandatory for specific Services; failure to provide it may result in the abnormal provision of relevant Services. Other information is non-mandatory, and you may choose whether to provide it at your sole discretion.
Information on Your Usage Behavior
We may automatically collect information related to your use of the Services (hereinafter referred to as “Usage Data”) through Cookies, pixel tags and similar technologies (collectively referred to as “Cookies”). Usage Data includes your patterns of accessing and using the Website and account, device information, browser information, network connection details, IP address and other interaction data associated with your use of the Services. Automatically collected information does not include directly identifiable personal data, and is mainly used to: optimize website performance, analyze user behavior to improve the Services, and safeguard network security.
Information Obtained from Third Parties
This includes information collected on our behalf by our vendors and service providers, such as:
– Companies providing technical and operational support for the Website and Services (e.g., WordPress)
– Payment processors that collect payment information (bank account details, credit/debit card information, billing address, etc.) to process payments, fulfill orders, provide the requested products or services, and perform our contractual obligations
– Cooperating third parties that may automatically collect certain information via online tracking technologies (pixel tags, web beacons, SDKs, third-party libraries, Cookies, etc.) when you access the Website, open/click our emails, or interact with our Services or advertisements
Any information obtained from third parties shall be processed in accordance with this Policy. We ensure that all such information is obtained with your legal authorization or in compliance with the acquisition conditions stipulated by applicable laws and regulations.
Purposes of Using Your Personal Information
Provision of Products and Services
We use your personal information to provide the Services and perform contractual obligations, including processing payments, fulfilling orders, sending notifications about accounts, purchases, returns, exchanges and other transactions, creating, maintaining and managing your account, arranging delivery, assisting with returns and exchanges, and providing other account-related functions and services. If you log in to or use the Services via a third-party platform (e.g., WordPress), the processing of relevant information shall be subject to both this Policy and the privacy policy of such platform.
Marketing and Advertising
We may use your personal information for marketing and promotion, such as sending marketing and promotional materials via email, SMS or mail, and displaying targeted product or service advertisements on this Website and other third-party websites. Within the People’s Republic of China, we shall obtain your explicit consent before sending any marketing information, and you may unsubscribe from such communications at any time through the methods specified in this Policy.
Security and Fraud Prevention
We use your personal information to detect, investigate and address potential fraudulent, illegal or malicious activities. You are solely responsible for protecting the security of your account credentials if you register an account to use the Services. We strongly advise against sharing your username, password or other account access information with any third party. Please contact us immediately if you believe your account has been compromised or accessed without authorization.
Communication and Service Improvement
We use your personal information to provide customer support and continuously improve the quality of the Services, which is in line with our legitimate business interests of responding to your inquiries, providing effective services and maintaining sound business relations. We will only communicate with you about Service-related matters via the contact information you provided and will not conduct frequent marketing contacts.
Cookies
We use Cookies on this Website as most professional websites do. For specific details of the Cookies we use, please refer to the relevant Cookie Notice on the Website. Cookies are used to support and enhance the Website and Services (including remembering your operational preferences and settings), conduct data analysis and understand user interactions with the Services (pursuant to our legitimate interests in managing, improving and optimizing the Services). We may also permit third parties and service providers to use Cookies on this Website to customize services, products and advertisements on this and other third-party websites.
Our Cookies are categorized as follows:
1. Necessary Cookies: Ensure the basic functionality of the Website, non-disablable
2. Functional Cookies: Remember your personal preferences, disablable via browser settings
3. Analytical Cookies: Track and analyze user behavior, rejectable through the methods specified below
Most web browsers accept Cookies by default, and you may delete or refuse Cookies through browser settings. Note that deleting or blocking Cookies may adversely affect your user experience and render certain Services (including some basic functions) inoperable or unavailable. In addition, blocking Cookies may not completely prevent us from sharing information with third parties (e.g., advertising partners).
Third-Party Websites and Links
This Website may contain links to third-party operated websites or online platforms. If you click on a link to a website unaffiliated with or uncontrolled by us, please review its privacy and security policies and other terms of use. We make no representations or warranties, and assume no liability, regarding the privacy, security, accuracy, completeness or reliability of any third-party website.
Information you provide on public or semi-public platforms (including third-party social networking platforms) may be viewed by other users of the Services and/or the platform’s users, with no restrictions on the use of such information by us or the relevant third parties. The inclusion of such links does not constitute our endorsement of the platform’s content or its owners/operators, unless expressly stated otherwise in the Services. Third-party websites have independent information processing practices, and their privacy policies may differ materially from this Policy. We recommend that you read and understand such policies carefully before providing any personal information on third-party platforms.
Information Security and Retention
No security measure is absolutely foolproof, and we cannot guarantee the absolute security of your personal information. In addition, information transmitted to us may not be completely secure during transmission. We recommend that you do not send sensitive or confidential information to us through insecure communication channels.
We adopt industry-standard security measures (encrypted storage, access permission control, regular security audits, etc.) to protect your personal information and conduct periodic security risk assessments to identify and address potential vulnerabilities.
The retention period of your personal information is determined by factors including the necessity of the information for account maintenance, Service provision, legal compliance, dispute resolution and contract enforcement. Unless otherwise stipulated by applicable laws and regulations, we shall retain your personal information for no more than two years after the termination of the Services and delete or anonymize such information upon the expiration of the retention period.
Your Rights
Pursuant to applicable data protection laws, you may be entitled to some or all of the following rights in relation to your personal information, depending on your place of residence. These rights are not absolute and only apply in specific circumstances; we may legally refuse your request in accordance with applicable laws and regulations in some cases.
1. Right to Access and Inquire: Request access to the personal information we hold about you, including details of the use and sharing of such information
2. Right to Erasure: Request the deletion of your personal information held by us in accordance with the law
3. Right to Rectification: Request the correction of inaccurate or incomplete personal information we hold about you
4. Right to Opt Out of Sharing or Targeted Advertising: Request us to cease sharing your personal information with third parties or using it for targeted advertising (as defined by applicable privacy laws). Note that the sale of personal information is illegal in the People’s Republic of China, and we unconditionally undertake not to sell your personal information to any third party
5. Right to Restrict Processing: Request the suspension or restriction of the processing of your personal information in accordance with the law
6. Right to Withdraw Consent: Withdraw your consent at any time if we process your personal information based on such consent. The withdrawal shall not affect the legality of information processing conducted based on your prior consent
7. Right to Appeal: File an appeal with us if we refuse your request regarding personal information (by replying directly to our refusal notice). We shall respond to the appeal within ten working days of receipt
8. Right to Manage Communication Preferences: Opt out of receiving promotional emails at any time via the “Unsubscribe” link in such emails. We may still send non-promotional emails (e.g., account or order information) after your subscription
You may exercise the above rights via the methods indicated on this Website or the contact information provided below. We shall process your request within ten working days upon receipt and successful identity verification; for complex requests, the processing period may be extended to thirty working days with a written notification of the reasons for the extension.
We shall not discriminate against you in any way for exercising your legitimate rights. We may collect necessary information (e.g., registered email address, account information) from you to verify your identity before making a substantive response to your request. Pursuant to applicable laws, you may designate an authorized agent to exercise the above rights on your behalf. We shall require the agent to provide valid proof of authorization, and may request your direct identity verification, before accepting the agent’s request. We shall respond to your requests in a timely manner in strict compliance with applicable laws and regulations.
Complaints
If you have any complaints about our processing of your personal information, please contact us via the contact information provided below. If you are not satisfied with our response, you may file a complaint with the relevant regulatory authorities in the People’s Republic of China, including the （Cyberspace Administration of China）(Ministry of Industry and Information Technology of the People’s Republic of China), (State Administration for Market Regulation)
International Users
Please note that your personal information may be transferred, stored and processed in jurisdictions outside your country of residence, and may also be processed by our employees, third-party service providers and partners in such jurisdictions.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise the rights set forth herein, please send an email to: service@promedgo.com.
For the purposes of applicable data protection laws and regulations, we are the data controller of your personal information unless expressly stated otherwise. Beijing Golden Guard Trading Co., Ltd., as the data controller, assumes all corresponding legal liabilities for all personal information processing activities conducted in accordance with this Policy.